We require proof of purchase and a photo of the product that determines it is damaged or unusable to file a warranty claim. Warranty cannot be honored without proof of purchase and photo of the used item, we ask that you please retain these records. Our policy warrants against manufacture defects, such as improper stitching, faulty grommets or premature fraying or deterioration of the fabric. This warranty does not cover parts that are subject to normal wear and tear, such as stretching or color fade.
Color fade is inevitable from exposure to UV rays with all polymer materials and the material will also inevitably stretch over time as tension is created. This warranty does not cover additional costs associated with installation, such as hired labor. Nor does it include vandalism, theft, or loss of product. Please note, this warranty does not cover damage from improper storage conditions, improper care/cleaning, or misuse. In addition, the following will void the subject warranty:
*Damage to the product caused by landscape or gardening equipment, corrosive or other chemicals, and/or high pressure or high mineral content water sprayers or sprinklers
*Damage to the product due to, sand storms, constant salt water spray or immersion, pets, animals, vandalism, or other sources not related to the initial manufacturing
*Damage due to high wind, gusting to 40 mph or greater regardless of duration
*Damage caused by plants (or vegetation of any sort) growing directly upon or in contact with any portion of the product, as well as sap from trees
*Any alteration or modification to the product itself, including any on-site cutting or taping and/or failure to follow all maintenance instructions
*Damage to the product due to improper installation, such as failure to securely tie the screen Damage due to severe acts of nature. The warranty is only valid under normal weather usage.
*The warranty does not extend to damage caused by severe storms, natural disasters, or lightening.
*This limited warranty guarantees your product for a period from the original date of purchase for a redemption method solely at our discretion. Upon approval of the warranty claim, we will determine your redemption through issuance of a replacement, pro-rated credit, or repair. We reserve the right to inspect material to determine the validity of any claim, which may require the original purchaser to return the product.
Limits of Liability
We will not be held liable to you or any other party for any damages or additional costs that result from the failure of this product. For example, lost profits, lost savings, damage to other equipment or materials, and incidental or consequential damages arising from the use, or inability to use this product or weather conditions that are not considered normal weather. In no event will be liable for more than the amount of your purchase price, not to exceed the current list price of the product, and excluding tax, shipping and handling charges. We have the right to disclaim any other warranties, express or implied. Some specific areas （such as Hawaii, Puerto Rico, Guam, Virgin Islands, etc.）of the warranty service requires customers to pay 50% of the shipping costs, please contact customer service about all areas included.
By installing or using the product, the user accepts all terms described herein.