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Customer Service
Delivery
Hello and welcome to the shipping and delivery information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery
You can purchase your items online and pick them up at our whalehouse, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Shipping Cost
| Services | Locations | Delivery Schedule |
|---|---|---|
| Shipping is FREE for all orders placed on http://patio-paradise.com/ | The United States | We offer free shipping and free return shipping within 15 days of receipt of your order |
| All orders are shipped out via Fedex, UPS or USPS. | Please email cs@patio-paradise.com or contact (626)715-4869 to get a price | Other Shipping cost except ground shipping offered by us will not be refunded. |
| Local pick ups are available monday through friday 9:00 AM to 4:00 PM. Our warehouse is located in San Bernardino, CA. You could choose local pick up to get a price deduction. Please email cs@patio-paradise.com or contact (626)715-4869 to get a price list and detailed location. | Depending on where you pve, the time it may take for your exchanged product to reach you, may vary. | |
| For orders that require expedited shipping, contact our customer service team for pricing |
Customized
It will take extra 3-5 days on customized.
No exchanges or returns can be made on custom sized orders; be sure to double-check your measurements.
We do not accept returns on material that has been installed, unless due to a manufacturing error. Only new material is eligible for refund or exchange. Standard orders rolls- returned will be charged a 15% restocking fee.
Terms & Conditions
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Entire agreement
If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.
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Entire agreement
If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.
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Controlling terms
Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.
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Controlling terms
Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.
-
Entire agreement
If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.
-
Entire agreement
If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.
-
Controlling terms
Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.
-
Controlling terms
Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.
-
Entire agreement
If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.
-
Entire agreement
If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.
-
Controlling terms
Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.
-
Controlling terms
Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.